Suite Home Renovations Inc ("Suite Home Renovations," "we," "us," or "our") operates the website at suitehomerenos.com (the "Site"). This Privacy Policy explains what personal information we collect when you use the Site, how we use and protect it, who we share it with, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
By using the Site or submitting a request through it, you consent to the practices described here.
Information we collect
Information you give us. When you request an estimate or contact us through the Site, we collect the details you enter on our project-request form: your first and last name, email address, phone number, project location, the type of renovation you're planning, your budget range, your timeline, and any project details or message you choose to include. If you contact us by phone or email, we keep a record of that correspondence so we can help you.
Information collected automatically. When you visit the Site, we and our analytics provider automatically collect standard technical and usage information through cookies and similar technologies — including your IP address, approximate location, browser and device type, the pages you view, and how you arrived at the Site. To understand which marketing efforts bring enquiries, we also record referral and campaign details (the referring website, the landing page you entered on, and any campaign tags such as utm_source, utm_medium, and utm_campaign) and attach them to a form submission if you send one.
Cookies and analytics
We use Google Analytics 4 to understand how visitors use the Site so we can improve it. Google Analytics sets cookies that help us measure traffic and page activity; analytics data is retained for 14 months. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Because there is no common industry standard, the Site does not currently respond to browser "Do Not Track" signals — but we limit our collection to what's described in this Policy.
How we use your information
We use the information you provide to:
- respond to your estimate request and contact you about your renovation project;
- prepare and discuss a written estimate or proposal;
- operate, maintain, and improve the Site;
- understand website traffic and the performance of our marketing; and
- meet our legal and record-keeping obligations.
Automated processing. When you submit the project-request form, your submission is processed automatically — including by automated tools that summarise and categorise your enquiry — so that we can route it to the right person, acknowledge it, and respond quickly; a member of our team reviews every enquiry before we act on it.
We do not sell your personal information, and we do not use the details from your project request for unrelated marketing without your consent.
Consent
We collect and use your personal information with your consent. Submitting the project-request form is your consent for us to contact you about your enquiry. You may withdraw your consent at any time (see Your rights below), though doing so may prevent us from providing the service you asked for.
Who we share it with
We share personal information only with the service providers who help us operate the Site and respond to you, and only as needed for them to perform their function:
- Netlify — website hosting and delivery of form submissions.
- Google (Google Analytics) — website analytics.
We may also disclose personal information where required or permitted by law — for example, to comply with a legal process or to protect our rights, your safety, or the safety of others.
Retention
We keep the information from your enquiry only as long as needed to respond to you, provide the services you request, and meet our legal obligations, after which it is deleted or de-identified. Website analytics data is retained for 14 months as noted above.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information under our control. No method of transmission over the Internet is completely secure, so while we work to protect your information, we cannot guarantee its absolute security.
Your rights
Under PIPEDA and Alberta's PIPA, you have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw your consent. To make a request, contact us at info@suitehomerenos.com. If you have a concern about how we've handled your information, you may also contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
Children
The Site is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, please contact us and we will delete it.
Links to other websites
The Site may link to websites we don't own or control. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Policy from time to time. When we make material changes, we'll update the "Last updated" date above and post the revised Policy on this page.
Contact us
Suite Home Renovations Inc
19 Ranch Estates Rd NW, Calgary, AB T3G 1L4
Phone: (403) 465-2288 · Email: info@suitehomerenos.com
Office hours: Monday–Friday, 9am–5pm
You can also review our Terms of Service.